Road Map to Online Analytics Success
Chicago, Sunday, June 24th, 2012

Stephane Hamel, Immeria Inc Stéphane HamelIncreasing conversions, reducing acquisition costs and optimizing online marketing activities are often cited as key reasons for venturing into web analytics.

Properly installing the tool is a challenge in itself but even when done successfully, unexpected issues surface and the value of online analytics quickly fade.

Instructor:	Stéphane Hamel, author of the Online Analytics Maturity Model (OAMM), Director, Strategic Services, Cardinal Path
Program:	Will cover: An efficient methodology that addresses online analytics from a managerial perspective. Learn the six key process areas of a successful online initiative and how analytics can be leveraged at every step in the marketing life-cycle. You will get a clear road map to achieve success.
Workshop Schedule:	9:00am to 4:30pm

Instructor:

Stéphane Hamel, author of the Online Analytics Maturity Model (OAMM), Director, Strategic Services, Cardinal Path

Program:

Will cover:

An efficient methodology that addresses online analytics from a managerial perspective.
Learn the six key process areas of a successful online initiative and how analytics can be leveraged at every step in the marketing life-cycle.
You will get a clear road map to achieve success.

Workshop Schedule:

9:00am to 4:30pm

Workshop Description:

This workshop will go through an assessment of your online analytics capabilities from a business, marketing and web executive's point of view. You will learn about the six key process areas and how to plan for future advancement. At the end of this workshop, you will have learned:

A method to do a strengths & weaknesses evaluation of your current analytical maturity.
How to leverage the six key process areas of a data driven organization.
Tips & tricks to define realistic objectives aligned with your business...how to measure & achieve them!
How to identify areas requesting more investment and energy.
How to communicate effectively, be a change agent and overcome political storms.
Several real-life examples, failures & successes.

Who Should Attend?

The course is specifically designed for analysts who are change agent in their organization or web and marketing managers who want to leverage online analytics. The workshop is best suited to:

Web analysts and managers
Marketing and online marketing managers
E-commerce managers
Directors
IT directors and managers

Prerequisites

No knowledge of web analytics or a web analytics solution is required
No technical knowledge is required
Interest for online strategies and measuring success is a must!

Workshop schedule

Introduction: analytical management = enlightened management
- Overview of the online analytics maturity model
- Description of each of the six key process areas
- Task: self-assessment of your current analytical situation
Defining objectives: ideas more than you can handle
- A process to define good objective
- Planning and opportunities prioritization
- The role of user-centered design, personas and persuasion architecture
- Task: business objectives vs online objectives
Statistics like you’ve never seen them before!
- Average, trends, control limits from a management perspective
- Population & segmentation
- Correlation, trinity and multiplicity at work
- A scientific approach to analysis
- Conversion revisited
- Task: Challenge!
Communication: tell me a number and I’ll tell you a story
- Key Performance Indicators, what they are (and are not)
- Dashboards as they should be
- Task: what’s your KPI?
The analysis process
- Problem solving and critical thinking
- The importance of business analysis in analytics
- Lean SixSigma applied
Management
- Managing the unmanageable: the organizational culture
- Change management
- Political factors
- The ultimate team
- Task: case study
Conclusion
- Wrapping up
- A peak at the future of analytics

The workshop is filled with anecdotes, tips & tricks gleaned throughout over 20 years of experience, the last 15 spent working on dozens of online projects strategies and hands on web analytics experience.

Course material

Presentation hands out with annotations and exercises.

Sample Excel documents and other tools reference.

What others said

"Well done. Enjoyed participating. Helpful - Great - nice that it was designed for this purpose, comfortable and focused"

"Talented, good communicator, insightful."

"Very logically organized and presented."

"Very useful, jotted down books, tools and key advices. Excellent!"

"Worth crossing ocean for!"

Quotes from anonymous workshop evaluation sheets

Additional info

Visit the Online Analytics Maturity Model section on CardinalPath.com.

Workshop Instructor

Stéphane Hamel

Author of the Online Analytics Maturity Model (OAMM), Director, Strategic Services

Cardinal Path

Named one of the most influential industry contributors by the Digital Analytics Association. With over twenty years’ experience empowering organizations to analyze and optimize their online channels, Stéphane has cemented his position as a leading voice for online analytics and optimization.
Innovator, speaker and renowned consultant, Stéphane holds an MBA in eBusiness from Laval University (Québec City) where he teaches a graduate class on web analytics.
He is Director of Strategic Services at Cardinal Path, where his responsibilities include creating innovative company-wide solutions and digital measurement strategies to deliver maximum value and insight for Cardinal Path clients.