eMetrics Marketing Optimization Summit

San Francisco 2011 - Sponsors

opinionLab - www.opinionlab.com

By inviting consumers to share feedback at anytime, from anywhere, OpinionLab harnesses the collective intelligence of your customer base, enabling you to

Collect, analyze, and leverage customer feedback from all touch points
Manage attitudinal data from ratings and open-text comments in real time
Funnel actionable diagnostics and business intelligence to appropriate stakeholders
Benchmark progress against competitors in your industry

For over a decade, the patented methodology behind our familiar [+] symbol has helped many of the world’s leading brands collect, understand, and manage actionable voice-of-customer feedback essential to customer-experience optimization, business intelligence, customer-relationship management, and marketing and communications.

Our advanced listening technologies collect streaming voice-of-customer data from a wide range of essential touch points, including