eMetrics Marketing Optimization Summit

Washington DC 2008 - Sponsors

ForeSee Results - www.foreseeresults.com

ForeSee Results is the market leader in online customer satisfaction management and measurement and specializes in converting satisfaction data into user-driven web development strategies. Using the methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements driving online customer satisfaction and predicts future customer behaviors such as online or offline purchase, return site visits and referrals. Customer satisfaction as measured using the ACSI serves as a performance metric, website improvement tool and comparative benchmark.

Either as a stand-alone analytic or as a complement to a clickstream solution, customer satisfaction measurement using the methodology of the American Customer Satisfaction Index provides valuable “voice of customer” insight. ForeSee Results is located in Ann Arbor, Michigan.